Terms of use

What the service is

Vet Surgery Help provides independent written opinions on veterinary surgical questions, prepared from the information, records and imaging you provide. An opinion is professional advice on the material supplied. It is not a physical examination, it does not create a treating relationship with your pet, and it does not include prescribing or performing treatment. Your treating veterinarian remains responsible for your pet's care.

Not for emergencies

This service is not an emergency service. If your pet is in pain, deteriorating or in danger, contact your nearest veterinarian or emergency hospital immediately rather than using this site.

Information on this site

The guides and articles on this site are general information for Australian pet owners. They are written and reviewed with care, but they are not advice about your individual animal, and costs shown are indicative ranges that vary by clinic, city and case. Decisions about your pet should be made with your treating vet, with a written opinion from us if you want one.

Fees

The fee for an opinion is confirmed with you before you pay. If we accept a case and are then unable to provide a useful opinion, the fee is refunded.

Liability

To the extent permitted by law, our liability in connection with an opinion is limited to resupply of the opinion or refund of the fee paid for it. Nothing in these terms excludes rights you have under the Australian Consumer Law.

Questions about a surgery your pet has been quoted?

Ask the surgeon. A written independent opinion, from $250.