Vet Surgery Help ("we", "us") collects the personal information you choose to give us through the forms on this site: typically your name, contact details, your location, and the details of your pet's case, including any records, imaging or quotes you send us. We collect it for one purpose: to respond to your enquiry and, where you engage the service, to prepare the opinion you have asked for.
Your enquiry details are used to contact you about your case, to prepare the opinion, and for our own records of the work. Enquiries submitted through this site are received and processed through our enquiry handling system. We do not sell your personal information, and we do not publish anything that identifies you or your pet without your permission.
Records and imaging you send are used only to prepare your opinion. If we anonymise a case for educational content on this site, every identifying detail about you, your pet and your clinic is removed or changed.
This site uses privacy focused analytics that count visits without building personal profiles. We do not run advertising trackers.
You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by using the contact form. We handle personal information in accordance with the Australian Privacy Principles.
Send what your vet said and quoted. A veterinary surgeon reads it and comes back to you with what they can do and what it would cost, before you pay anything. A written second opinion is from $250.